Terms and Conditions
LIFE STYLE DEVELOPMENT DOO
Porto Montenegro, Hotel Regent 101
Tivat 85320, Republic of Montenegro
Company ID: 50659367
Tax ID: 02929252
Email: info@ecoboats.com
Working hours: Mon-Fri 10:00-14:00
Terms of Use
Attention: Please read the terms of use carefully before using the EcoBoats website or application. By using our website or application, you confirm that you have read, understood, and accepted these terms of use (hereinafter referred to as: Terms). Life Style Development doo reserves the right to amend the Terms at any time by making changes to this text. We suggest that you visit this web page from time to time to check if the Terms have changed since your last visit. The content published on the EcoBoats website or application is the property of Life Style Development doo Tivat and can only be used for non-commercial purposes, provided that all copyright warnings are observed. It is not permitted to alter the content of this site or application in any way, nor to reproduce or publicly display, perform, distribute, or otherwise use it for public or commercial purposes. If you wish to use the content published on this website or application for purposes other than those stated here, you need to contact us for permission.
Interference and Prohibitions
- You must not interfere with or disable any security-related features on the site or features that prevent or restrict the use or copying of available content.
- You must not post or transmit any material on the website or application that is threatening, defamatory, obscene, offensive, pornographic, or abusive.
- You must not post material that could incite racial hatred, cause harassment, or create any discomfort due to privacy breaches, breaches of trust, discriminatory, threatening, or provocative comments.
- You must not provide inaccurate information regarding your personal data in your profile.
Data Collection and Usage
Personal information of visitors, such as name, address, phone number, contact email address, etc., is processed and stored in a manner that ensures that third parties do not have access to their content. We will never misuse your personal data under any circumstances.
Data Storage and Protection
Life Style Development doo makes maximum efforts to protect your privacy when you are "online" as a user. Your personal information is stored in a secure and confidential manner and is processed lawfully in accordance with this privacy policy. We take appropriate technical and organizational measures to protect against unauthorized and unlawful access and processing of your personal data, including encryption of your information. We will retain your information for as long as necessary to process your account, your payment, process refunds, respond to a complaint, or provide you with promotional information that you have subscribed to.
Cookie Policy
A cookie is a piece of information stored on your computer by the website you visit. Cookies usually store your settings and preferences for the website, such as your preferred language or address. Later, when you revisit the same website, the browser sends back the cookies belonging to that site. This allows the site to recognize you and display information tailored to your needs. If you do not want our website to access your cookies, you can block them. Most web browsers allow you to block cookies. You can do this through the settings of your web browser.
Order Confirmation
After a successful payment, you will receive a confirmation with the necessary transaction details, as well as a generated image of the purchased ticket with a QR code used for the identification of your ticket when using the service for which you have paid.
Payment Methods
Payment for services on our website and mobile applications can be made using credit cards:
- MasterCard
- Maestro
- Visa
Data Protection During Payment
When entering credit card details, confidential information is transmitted over the public network in a protected (encrypted) form using SSL protocol, applying the most advanced tokenization methods for sensitive data, and in accordance with PCI-DSS standards. At no time are credit card details available to the merchant. 3D Secure protection for all merchants and customers - AllSecure Payment Gateway uses the highest global data protection and privacy standards. All merchants using the AllSecure Payment Gateway are automatically included in 3D-Secure protection, ensuring the safety of customers' purchases. Customers' credit card numbers are not stored on the merchant's system, and data entry is protected by SSL encryption. PCI DSS Standards - AllSecure Payment Gateway is constantly aligned with all card organization requirements to increase the level of security for merchants and customers. Since 2005, without interruption, the system has been certified as PCI-DSS Level 1, which represents the highest standard in the industry. PCI Data Security Standard (PCI-DSS) is a standard that defines the necessary security measures during the processing, storage, and transmission of sensitive card data. PCI standards protect sensitive cardholder data throughout the entire payment process: from the moment the data is entered at the merchant's point of sale, during communication between the merchant and relevant banks and card organizations, as well as later storage of that data.
Currency Conversion Statement
All payments will be made in the currency of the Republic of Montenegro – EUR (€). The amount charged to your credit card will be expressed in your local currency through conversion at the exchange rate provided by Visa/MasterCard. As a result of this conversion, there may be a slight difference from the original price listed on our website.
Purchase Instructions
All services displayed on our website https://ecoboats.me or the Android and iOS EcoBoats app can be ordered quickly and easily. When you select the Pay by Card option, fields will appear where you must enter the following details: card number, cardholder's name, card expiration date, and CVV number (or card verification number) - this is the number that usually appears on the back of the card, after the card number (it may display the full 16-digit card number or just the last 4 digits) and is usually a 3-digit code (some cards have 4 digits), and this 3-digit number is your card's CVV number. In the next step, you will see a purchase confirmation that you can print or simply record the transaction details - information about the transaction status (whether the transaction was successful or not), order ID number - the ID number of each order is unique, the amount you paid and the currency in which the transaction was made, the last 4 digits of the card you used to make the payment and the card type or brand, the bank's authorization code - a unique number for each successful card transaction, and the date and time when the transaction was made. This completes the online purchase process. Afterward, you will receive a generated electronic ticket with details about the paid services. If you encounter any problems during the payment process, you can contact us at email info@ecoboats.me
Complaints Policy
All payments of advanced funds will end after receiving confirmation to the email address you entered during purchase. Advance funds are not subject to refund. The user cannot cancel the service already paid and the card cannot be canceled after the advance funds have been received or the reserved funds have been received. Refunds are only possible if the User exercises a right based on consumer protection law, or if the Provider enables the use of paid services in accordance with its business policies. Refunds will be exclusively related to the data transaction. In case the buyer has the right to refund the funds, this is achieved by sending to the e-mail address info@ecoboats.me the confirmation of the completed payment received at the time of executing the payment transaction, and if the request for refund of the funds is positively resolved by our side, You will receive notification of the email containing your request, confirming that the funds will be refunded. The period for carrying out the procedure of withdrawal of funds at the request of the user cannot exceed 14 days from the date of initial email request.
Refunds
In case of refund of funds, the refund will be charged exclusively to the card used for payment. This means that our bank will execute our request to return the funds to the account of the user card from which the payment was made.
VAT Statement
VAT is included in the price, and there are no hidden costs.
